Data Protection Policy

basa9's Privacy Policy

Your personal information is of the highest importance to us. Here is a complete explanation of how basa9 collects, uses, and protects your information.

Introduction & Scope

This Privacy Policy ("Policy") applies to all services, websites, and applications of the basa9 platform. By using the basa9 website, you are considered to have agreed to the terms of this Policy.

The purpose of this Policy is to clearly inform you about what information we collect, why we collect it, how it is used, when it is shared with third parties, and what your rights are. basa9 believes that data protection is not merely a legal obligation — it is an integral part of our commitment to our users.

This Policy may be updated from time to time. For any significant changes, we will display a notice on the platform. The latest version of the Policy will always be available on this page.

What Information We Collect

basa9 collects only the information that is necessary to provide services, fulfil legal obligations, and improve the user experience. Information is collected from three main sources.

1.1 — Information You Provide Directly

The information you provide directly during account registration and use includes:

Identity Information

Full name, date of birth, national ID or passport number (for age verification).

Contact Information

Email address and mobile number — for account communication and verification.

Financial Information

bKash, Nagad, Rocket, Upay account numbers or bank account details — for processing transactions.

Account Information

Username, encrypted password, and security settings.

1.2 — Automatically Collected Information

When you use our platform, certain information is collected automatically. This includes:

  • IP address and device type (mobile, desktop, etc.)
  • Browser type and version
  • Time spent on the platform and pages visited
  • Session data and cookies (see the cookies section below for details)
  • Referral source (where you came from before visiting our site)

1.3 — Information Received from Third Parties

For identity verification or fraud prevention purposes, we sometimes receive information from third-party verification services. This information is used solely for the relevant purpose.

Purpose of Using Information

basa9 uses the collected information for the following purposes. Each purpose has a lawful basis — either contractual necessity, legal obligation, or legitimate interest.

2.1 — Account Management & Service Delivery

Your information is essential for creating and managing your account, verifying login, processing deposits and withdrawals (via bKash, Nagad, Rocket, Upay, or bank transfer), and managing your gaming activity.

2.2 — Age & Identity Verification

basa9 is a responsible gaming platform. Only those aged 21 or above may use this platform. Your identity and age information is used to confirm this.

2.3 — Security & Fraud Prevention

Your information is analysed to detect suspicious transactions, prevent unauthorised access, and combat money laundering. This is done to protect your account and funds.

2.4 — Customer Support

Our 24/7 live chat and email support team ([email protected]) uses the necessary information to provide accurate answers to your account-related questions.

2.5 — Platform Improvement & Personalisation

By analysing your usage patterns, we improve platform functionality and create a more relevant experience for you. No analysis is done for the purpose of selling your data to advertisers.

2.6 — Legal & Regulatory Compliance

It is our legal obligation to retain transaction records and account information for specified periods as required by applicable law.

Information Sharing & Disclosure

basa9 does not sell or rent personal information to third parties for commercial purposes. However, information may be shared in specific circumstances.

3.1 — Service Provider Partners

We work with trusted third parties for payment processing, identity verification, and technical infrastructure services. Only the information necessary for their specific tasks is shared with these partners. Data protection terms are included in contracts with them.

3.2 — Game Providers

Game providers including Pragmatic Play, Evolution Gaming, Spribe, and JILI receive only the minimum technical information needed to operate their games. Your financial details or full identity information are not shared with them.

3.3 — Legal Obligations

We may be required to provide information to the relevant authorities pursuant to a court order, government directive, or legal process. In such cases, we will provide only the information legally required.

3.4 — Emergency Safety Situations

Limited information may be shared where immediate action is needed to protect someone's life or safety, or to prevent serious fraud.

Cookies & Tracking Technologies

The basa9 website uses cookies and similar technologies. Cookies are small text files stored in your browser. They are necessary to improve your experience and for the proper functioning of the platform.

4.1 — Essential Cookies

These cookies are necessary for the core functionality of the website — such as maintaining login sessions, security verification, and stable platform operation. Disabling these cookies will prevent the website from functioning properly.

4.2 — Functional Cookies

Used to remember your preferences, language settings, and personalised experience. These make each of your visits more convenient.

4.3 — Analytics Cookies

Used to understand which parts of the platform are used most and how users navigate. This information is fully anonymised and used only for aggregate trend analysis.

You can control or reject all cookies except essential ones through your browser settings. However, doing so may limit some features of the platform.

Data Security Measures

basa9 takes industry-standard technical and organisational measures to protect your information. Our security infrastructure operates at the following levels:

  • SSL/TLS Encryption: All data exchanged between the website and servers is secured with industry-standard SSL encryption.
  • Data Encryption: Stored sensitive information — especially passwords and financial details — is secured with strong encryption algorithms.
  • Access Controls: Only authorised personnel have access to specific, necessary information. All access is logged and monitored.
  • Security Audits: Regular security assessments and penetration tests are conducted.
  • Fair Play Assurance: Gaming activity is monitored to ensure all users play in a fair and transparent environment.

Please note — complete security on the internet cannot be guaranteed. Use a strong password to protect your account and do not share your login details with anyone.

Data Retention Period

basa9 does not retain any information longer than necessary. The retention period depends on the type and purpose of the information.

6.1 — Account Information

Retained for as long as your account is active and for the applicable legal period after the account is closed.

6.2 — Financial Transaction Records

Transaction records are retained for specified periods in accordance with financial regulatory requirements.

6.3 — Communication & Support Records

Customer service communications are retained for a limited period to ensure service quality and for dispute resolution.

6.4 — Anonymised Analytics Data

Aggregate analytics data without personal identifiers may be retained for an extended period for platform improvement purposes.

Your Rights

You have the following rights over your personal information. Contact our support team to exercise these rights.

Right to Access: You can find out what information we hold about you.
Right to Rectification: You can request the correction of inaccurate or incomplete information.
Right to Erasure: You can request the deletion of your information in certain circumstances.
Right to Restrict Processing: You can request that the use of your information be limited in certain cases.
Right to Data Portability: You can request a copy of your information in a standard format.
Right to Object: You can object to certain types of processing of your information.

After receiving a request to exercise the above rights, we will endeavour to respond as promptly as possible. However, due to legal obligations, we are required to retain certain information for specified periods, in which case complete deletion may not be possible.

Protection of Minors

basa9 is a platform for those aged 21 or above only. We do not knowingly collect any information from minors.

If we become aware that information from a minor has been collected, we will take immediate steps to delete that information and close the relevant account. If you believe a minor is using our platform, please notify our support team immediately.

Policy Changes & Updates

This Privacy Policy may be updated from time to time due to business changes, adoption of new technologies, or legal requirements.

  • For any significant changes, we will provide a prominent notice on the platform.
  • The latest version of the Policy will always be available on this page.
  • Continued use of the platform after changes will be considered as your acceptance of the updated Policy.
  • For significant changes, we will endeavour to send a notification to your registered email.

Before reading this Policy, make sure you are viewing the latest version. If you have any questions about the Policy, email [email protected] or use our 24/7 live chat support.

Contact & Complaints

Contact us for any questions, concerns, or requests to exercise your rights regarding this Privacy Policy.

Our data protection team is ready to respond to all your enquiries. Our customer service is available in both Bengali and English.

We are committed to processing your requests as promptly as possible. Our commitment to protecting your information remains firm.

Have more questions?

Our 24/7 support team is always here for you. Contact us via live chat for any questions.

Contact Support